Voiding Payments and Refunds

A Void and a Refund are basically the same thing, except a true Refund is only for credit card transactions, and it is only possible to do a Refund if the transaction has not yet batched. Once a credit card payment has batched, if you need to reverse the payment, your only option is to void it. Most merchants charge a small fee to process a void; ERSPay does not. Only the standard processing rate that was applied for the original charge will be deducted. No additional charges will apply to process a void. If you're able to refund a transaction, you will not have to pay the processing fee for the original transaction either, as the transaction will not have batched yet.

The process for a void and a refund are the same and are described below; simply choose "Refund" if it is an option and you're dealing with a credit card transaction.

The process for voiding a cash or check payment is the same as described below.

Note: ERSPay batches at approximately 8pm CST each business day, Monday - Friday.

To process a void or refund:

1. Navigate to the "Pay" screen of the order and you will see the payment listed as a line item.
2. Click the blue text of the Credit Card payment.

3. A pop-up box will appear with buttons for "Void Payment" and "Refund Payment".

4. After clicking either “Void Payment” or "Refund Payment", you will have an opportunity to type in a reason and/or change the refund amount.

5. To finalize the refund, click "Submit Payment Refund" or "Submit Payment Void” button, respectively.

Note: A void or refund does NOT email a receipt to the client. If a receipt is desired, then you will want to send that separately from this transaction. You can send a receipt by selecting “Submit Without Payment” from the dropdown box, checking the box agreeing to the statement, and clicking “Submit and Send Receipt”.