We're committed to getting your WordPress Plugin issue resolved. In an effort to speed up the process, we've included a list of items our support team will ask you before delegating your help request to our developers.
A special note regarding Travel Fee by Mile with the WordPress Plugin:
- Because there are so many variables with WordPress in both template complexity and hosting configurations, Event Rental Systems can not guarantee that travel fee by mile will work with your particular installation.
- That said, we do have customers using it, and it probably will work for you if you follow the instructions in this article.
- Are you using the latest version of the plugin? This is the first thing our support team will ask. If you haven't updated to the latest version, there's an excellent chance that doing so will resolve your issue. To see what the latest version is, visit your Control Panel, then click Admin > Website > Wordpress Setup, then on the right-hand column, the version will be listed in the Download button. To see what version you have installed, in your WordPress administration, go to Plugins, find the ERS plugin and the version should be listed.
- Ensure you're using the latest version of WordPress. This is rarely the cause of any issues, however it has happened, and this is one thing our support team will ask you.
- Please make sure all caching is disabled. Caching will cause the ERS Plugin to behave erratically and may prevent successful checkout.
- Please ensure you're using the plugin code correctly, in either a page or post. Please note, it is important that the code NOT be placed inside of any tags. We recommend using "source code" mode when inserting the plugin code.
- Ensure you only have one ERS plugin, and it's activated.
Having more than one ERS plugin activated will prevent the system from working.
Deactivate and delete all ERS plugins except the latest version, and ensure that one is activated.
- Is another plugin conflicting with the ERS plugin?
It is somewhat common for third party plugins to interfere with the ERS WordPress plugin. If you've made it to this step and are still having problems, the next step is to determine whether a plugin is causing the problem by following these steps:
- Deactivate all plugins except the ERS plugin.
- Test to see whether you're still experiencing the problem.
- If you are, then there is no plugin conflict. You can stop this step and reactivate all your plugins now.
- If this has resolved the problem, then continue with the following steps.
- Reactivate one plugin, then test to see if the problem has resurfaced.
- If the problem has resurfaced, then the plugin which you just reactivated is the culprit.
- If the problem has not resurfaced, repeat this step (6.3) until all plugins have been reactivated.
If you've gone through this list and are still experiencing issues, please submit a support request and we'll do our best to help resolve the problem.
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