A chargeback is when a customer contacts their bank or credit card company to dispute a charge on their account instead of reaching out to the business directly. It’s meant to protect consumers from unauthorized or fraudulent transactions, but it can also happen if someone doesn’t recognize the charge or isn’t happy with the service. When a chargeback is filed, the bank pulls the money from our account while they investigate. You will also receive an email regarding the chargeback, and here is how to pull an Order ID from the chargeback email. Knowing this will allow you to research the chargeback as you prepare to respond.
Copy the Transaction ID from email
Navigate to the control panel and click the Reports icon.
Click "ERSPay Payments List" under ERSPay Reports
Click dropdown.
Click "Year"
Press Ctrl + F and paste the copied Transaction ID. Transaction ID will be highlighted and order ID will be on the left
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